Raynor Services
Mt Holly, New Jersey
Marketing Coordinator & Lead Trainer
April 2023 – October 2025
• Led peak-hour operations for a 10-member CSR team, maintaining booking accuracy and call conversion performance during high-volume HVAC seasons (70+ calls/day).
• Managed service coordination in ServiceTitan, generating 70+ recurring memberships and conducting 100+ outbound follow-ups daily to drive retention and revenue stability.
• Served as primary escalation point for complex customer issues, preventing cancellations, recovering revenue, and protecting online brand reputation.
• Developed SOPs, onboarding documentation, call scripts, and workflow guides; monitored booking rates, call conversions, and performance trends to improve team consistency.
• Built and executed seasonal marketing calendars across Meta, Google, and email (Constant Contact/Mailchimp); aligned campaign strategy with operational capacity and technician scheduling.
• Reported on campaign performance, service trends, and customer behavior insights to leadership, bridging frontline data with marketing and operational decisions.
Quaker Chroma Imaging
Moorestown, New Jersey
Infographic Design
April 2022 – December 2022
• Managed 2–4 concurrent large-format production projects with 2–7 day turnaround windows, executing under tight trade show and corporate event deadlines.
• Served as direct client liaison for major corporate accounts (including pharmaceutical and national brands), revising artwork, managing feedback cycles, and approving proofs prior to production.
• Translated complex spreadsheet data into visually compelling infographics for quarterly meetings and executive presentations, ensuring clarity and accuracy.
• Performed detailed pre-press quality control including color correction, print calibration, formatting validation, and final proof review to prevent costly reprints and production delays.
• Operated Adobe Creative Suite (Illustrator, InDesign, Photoshop), RIP software, and large-format printers within a data-driven, deadline-sensitive production environment.
Associated Builders & Contractors of NJ
Mt Laurel, New Jersey
Apprenticeship/Training & Academic Coordinator
August 2021 – July 2022
• Supported enrollment and ongoing coordination for 200+ apprentices across multi-year trade programs, partnering with 4 instructors and several hundred employer contractors statewide.
• Maintained student records, tracked attendance and completion rates through a formal system, and generated compliance reports for leadership and the U.S. Department of Labor.
• Participated in audits and ensured adherence to federal and state apprenticeship requirements.
• Coordinated class schedules, conducted student check-ins, and served as liaison between apprentices, instructors, employers, and organizational leadership.
• Developed onboarding guides, instructional presentations, and training materials still in use; represented ABC at career fairs and public workforce development events.
SWEMCO
Moorestown, New Jersey
Quality Assurance Specialist — Team Lead & Trainer
January 2018 – April 2019
• Supervised a 4-person inspection team within a defense contracting environment, ensuring quality control on all units exiting assembly.
• Trained and onboarded 10+ inspectors; developed SOPs, checklists, and visual reference guides to standardize inspection procedures and reduce error variability.
• Maintained a 92% contract acceptance rate (exceeding company average of 90%) through proactive defect identification and corrective coaching.
• Tracked and analyzed defect trends (material, installer, environmental), reporting failure rates and root causes to engineering and production leadership.
• Participated in weekly cross-functional meetings with engineers and production managers to address quality gaps and protect contract performance from penalties or customer rejections.
Amanda Purdie 